PRIVACY NOTICE

WHO PROCESSES YOUR DATA?

That would be me - Clare Swann. I am a registered sole trader operating under the name Clara Language Solutions. Address for business purposes: Studio N, Baltic Creative Campus, 49 Jamaica Street, Liverpool, L1 0AH, UK

WHAT IS MY DATA USED FOR?

I collect data to be used for the purpose of translating, copywriting and editing of documents. All documents are worked on as a result of a contractual agreement. Many documents contain some form of personal information and I wouldn’t be doing my job if I omitted it from my work! The personal information may relate to you or a third party, depending on the nature of the work. I process this data as part of a contract to conduct translation, copywriting or editing services drawn up between my client and I.

I also store some personal information when I am contacted by clients over social media, via email or over the phone, such as phone numbers, email addresses or social media usernames.

Because of this, I am registered with the ICO and I have a data retention including details of what data I hold as well as procedures and timeframes for processing or deleting data. This is a good way for me to ensure I only keep your data for as long as I need it.

Types of data I receive and process include:

·         personal identifiers of clients (such as name, email address and telephone number)

·         personal data contained in documents I translate or edit (such as names, addresses or other personal information). I translate a wide range of documents so I can’t list all examples here, but I might translate a CV with an address on it, or a document containing an individual’s test results, for example.

HOW IS MY PERSONAL DATA MANAGED?

The length of time I keep a piece of data depends on the nature of the data in question. I record the types of data I have and how long I will keep data for. I have a schedule for removing old data I no longer need. I regularly go through my information and delete old emails, files and other documents I no longer need.

Any financial data related to my own business will be kept for a minimum of 6 years as required in UK law. Other data will be processed depending on professional requirements and customer requests or conditions. For further details on how I process your data, feel free to contact me at info@claralanguagesolutions.com.

WILL MY DATA BE SHARED WITH ANYONE ELSE?

Whether you’re an agency or an individual, I only share data with those people I am engaged in a contract with or if I am legally required to do so. My hardware is password-protected and any external systems I use (for example, a Cloud storage system) are fully compliant with the latest EU data protection laws, so you can be sure your data is secure.

WHAT RIGHTS DO I HAVE WHEN IT COMES TO MY PERSONAL DATA?

You have the right to know what personal data I have and to ask for a copy. You can also tell me to correct your info if it’s wrong, and to delete it if I no longer need it. Please don’t hesitate to get in touch if you have any other questions at info@claralanguagesolutions.com